Terms & Conditions

 

Welcome to ZebrasinDisguise.co.uk

ZebrasinDisguise and relevant affiliates provides access to the Zebras in Disguise website (the website).  Please read the following terms and conditions carefully.  Should you not agree with these terms and conditions, please do not use this website.  Nothing provided within the following terms affects you statutory rights.  By using the ZebrasinDisguise.co.uk website, you confirm your agreement to be bound by these terms.

We will always strive to deliver continuous, error free access to the website, nevertheless this cannot be assured due to the nature of the Internet.  Sometimes your access might be interrupted or may be restricted in order for updates, repairs or upgrades to be carried out.  We will however, endeavour to ensure that this is for as minimal time possible.

Our Contract (Order)

The information that we require from you upon placing an order is for delivery and billing purposes or to contact you in the even that we have a query.  Once you have placed an order to purchase goods from Zebras in Disguise, an email will be sent to you confirming our receipt of the order and also providing the order details.  A contract between you and Zebras in Disguise will only be in place once the order has been accepted, processed and the items dispatched.

Zebras in Disguise make every effort to ensure that the pictures used to illustrate the products available on our website are accurate.  However in some circumstances these pictures are used for illustrative purposes only and may not be indicative of the colour available. If you have any incertaintly about the item you wish to pruchase please phone us for more details.  If at any point you believe that the item you have purchased was illustrated and described incorrectly on our site, we will investigate the matter and where required, provide you with a full refund and reimburse any expense for postage back to us.

Pricing

All the products that are offered for sale by Zebras in Disguise are priced in Pound Sterling (GBP) and include UK VAT at the current rate where applicable.  Any import or customs duties that are due when your package arrives at its destination country will be your responsibility.  The prices that we charge is that displayed on the website at the time of ordering.  We strive to uphold accurate prices, however we reservce the right to correct any price if an error has been made.  You will have the right to either accept the new, corrected price or cancel your order and accpet a refund.  If the corrected price is greater, we will contact you to advise you of the additional payment and send instructions for payment to be made before despatch, or cancel the order and inform you accordingly.  Payment is always taken at the time of ordering and is process by our secure Payment Provider.  The regsitered address of the cardholder is required in order to validate any transaction.

Jurisdiction

These terms and conditions are governed in accordance with the laws of England and Wales . You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.

Availability

We always endeavour to hold stocks in a variety of styles and sizes for active products,  however intermittently an item will be out of stock.  If an item is out of stock we will inform you.  All delivery dates provided are estimates only and are subject to availability.

Special Order Items

All items ordered specially such as those sourced outside our usual stock (For Example; New saddles, and custom made items), are non-returnable. If you wish to cancel your order, cancellation must be made within a week of placing the order and this MUST be done by email on This email address is being protected from spambots. You need JavaScript enabled to view it..  Cancellation is only confirmed once an email has been received by you from Zebras in Disguise, confirming the cancelled order.

Payment

CREDIT or DEBIT CARD - The fastest way to pay for immediate despatch (stock dependant). We accept all major credit cards.  Cards are debited at the point of order.

ONLINE GIFT VOUCHER - Online gift vouchers are available to purchase from Zebras in Disguise, these vouchers may be redeemed online by entering the redeem code into the "Voucher Code" box during the checkout process.

We accept all online payments through a secure environment by credit or debit card and transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.

Offers & Promotions

When you are participating in one of our offers or promotions, they cannot be used in combination with any other offer.

Multi-buy promotions such as buy one get one free, or 3 for 2 offers, only apply to the items stated.  All items must be purchased as one transaction.

When free postage is offered this applied only to Standard Delivery and excludes overseas and quoted deliveries.  A minimum order value of £50 is required to qualify for any postage offers.

Zebras in Disguise reserves the right to amend or withdraw any promotions at any time, should circumstances change.

If you wish to return a promotional item, ZebrasinDisguise.co.uk reserves all rights to charge you (using the payment method you used for the original order) for any item you received free of charge, without notice, at the then current ZebrasinDisguise.co.uk price.  

Free Gift offers, Buy One get One Free, & 2 for the price of 1 offers

These relate to featured products only. They can not be exchanged for any other product. If any products in these offers are returned then all items (including free gift) must be returned together and in a good condition before the return can be processed. Or if you return the rug or the promotional item, Zebras in Disguise reserves the right to charge you (using the payment method you used for the original order) for the item you received free of charge, without notice, at the then current zebrasindisguise.co.uk price.

 

Returns

We would be happy to exchange or refund you with the original price of an item should it be returned to us within 14 days in perfect condition and complete with the original packaging.  This does not affect you statutory rights.

Please note the following items cannot be returned or exchanged unless found to be faulty: Personalised and Special order items, DVD's, CD's, Videos, Underwear and Computer software. Personalised and Special order items cannot be cancelled once the order has been processed.

Prior to signing for acceptance, please check the condition of your parcel upon delivery. In the event that any items are damaged or missing upon arrival please ensure to specify against your signature and inform Zebras in Disguise immediately, within 3 working days, otherwise any claims will not be considered. 


Refunds or exchanges are made in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you wish to return an item you must make your own arrangements to return goods to us and you will be responsible for the cost of returning the goods (unless the items is faulty).  We recommend that you aquire proof of postage as you are responsible for the returned items until they arrive at our storage facility.

If you wish to return an item please complete the returns note on your despatch note and ensure to include it in your parcel and post it to:

PLEASE NOTE: Sale Items are non-refundable: we will exchange or send vouchers to the value,

Zebras in Disguise
Safestore Self Storage
Middle Engine Lane Retail Park
Wallsend
NE28 9HU 

Hygiene Regulations

Due to the Health and Safety regulations and hygeine related probelm with Horse Clothing and Rider Footwear, we are unable to handle and inspect any item unless it is dry and clean (Health and Safety at Work Act 1974).  Please make sure that all items are returned clean and dry.  Please note, however, that for hygiene reasons, Underwear is non-returnable.

 

Customs

Items that are ordered Zebras in Disguise for delivery outside of the UK may be subject to import duties and taxes, these will be levied once the parcel has reached its final destination country.  Any charges for customs, import duties and taxes must be paid by you.  Zebras in Disguise has no control over these charges and do not know what these charges may be as customs policies vary from country to country.  Please contact your local customs officer for full details and regulations.

 

Website Access

Your Shopping Account

Whilst using the website www.zebrasindisguise.co.uk, you are held responsible for ensuring that your account details and password remain confidential.  You also agree to accept responsbility for all activities that occur under your account and password.  If at any time you believe that someone else has gained access to your account and it is being misused, please contact us immediately.

You are responsbible for ensuring, during the registering of you details, the information you provide is complete and correct.  It is your responsbility to advise us as soon as possible should this change or if you wish for your details to be removed.

We, Zebras in Disguise, reserves the right to remove or edit content, restrict access to the website or cancel any orders at our discretion.  If we do however, cancel an order, it will be without any charge to you and you will be notified immediately.  As Zebras in Disguise charges for items at the point of order, we will ensure any payment that is made for a cancelled order is refunded immediately. 

The contents of this website may not be reproduced, sold, dowloaded, duplicated, reproduced or distributed by any means to third parties without our express written consent.

You may copy or print details for the sole purpose of using the website while connected to the Internet.

You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for fraudulent purposes, spamming or any unlawful activity.

Liability

The information contained in the website is for information purposes. Zebras in Disguise is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.

Copyright

All content on the website is the property of Zebras in Disguise, it's affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.

Links

The website may contain links to other websites. Zebras in Disguise is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.

 

Zebras in Disguise is the trading name of Mitchell Brown Equestrian Ltd, registered in the United Kingdom

Company Registration No. 09575642
VAT Registration Number: 217 6728 91

Registered Office Address:

35 Lauderdale Avenue, Wallsend, NE28 9HU