Returns

Free Returns with MyHermes

Zebras in Disguise is able to offer a hassle free returns service using MyHermes for UK orders. This allows you drop your parcel off at over 1000 stores nationwide and let MyHermes do the rest for you. To take advantage of this free service please call or email our customer service team who will complete your request online for you. You will receive an email from us with your unique parcel label and tracking number; simply print and attach to the parcel, then drop it off at a collection point of your choice at your next convenience.

For more details or to book your return package please call our Customer Services team on XXXXXXXXXXXXXXXXX or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Alternatively, you can post the return item back to us using a postal/courier service of your choice . However using this method you will be responsible for the cost of returning an item for refund or exchange unless your item is faulty. Where possible, we recommend that you obtain a proof of posting. Please note that Zebras in Disguise cannot be responsible for any posted items until they arrive at our returns address.

Change or Cancel an Order

Before Despatch

Until your order has entered the despatch process, you may cancel or change your order without additional charge. If you wish to change or cancel your order, please email our customer services at This email address is being protected from spambots. You need JavaScript enabled to view it. with your contact details and the changes you would like to make.

After Despatch

Once your item has entered the despatch process or has been delivered to your address, you may still cancel and return your order for a refund or change your order for another item. This must be within a 14 days period from receipt of your item.



Return for Refund

Products we are unable to refund or exchange unless faulty:

Personalised and Special order items, DVD's, CD's, Videos, Underwear, Computer software. Personalised and Special order items cannot be cancelled once the order has been processed.



Exchange an Item

If you wish to exchange your item for another item from our range, different size fitting or other reason, you can do so within 14 days of receipt of the item. The item should be in perfect condition and complete with the original packaging. Please see Returns Procedure for details on sending your item back to Zebras in Disguise. On receipt of your item for exchange, your replacement item will be despatched back to you, the timescale for which will be dependent on available stock.

Products we are unable to refund or exchange unless faulty:

Personalised and ‘Special Order’ items, DVD's, CD's, Videos, Underwear, Computer software.

Please note that personalised and ‘Special Order’ items cannot be cancelled once the order has been processed.

If you have any questions on exchanging your item please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.



Faulty Items

In the unlikely event that you receive a faulty item, please contact our Returns Team by telephone or email This email address is being protected from spambots. You need JavaScript enabled to view it. first before returning the item. This way we will be able to suggest the most appropriate method in which the Return can be dealt with.return. Please note any product that has been repaired or modified will be exempt from being returned, the item must be returned in the original condition.



Returns Procedure

We hope you are pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition and return it to us within 14 days. The item should be in perfect condition and complete with the original packaging. We will be happy to exchange the item if you wish or refund you the original price paid. This does not affect your statutory rights.

• Package up the item with its original packaging.

• Complete and detach the returns note which can be found at the bottom of your invoice ensuring you state whether you would like a refund or an exchange.

• Ensure you enclose the returns note in your packaged item for return.

• Send the item back to Zebras in Disguise by a method arranged by yourself. We recommend that you obtain proof of posting.



Hygiene Regulations

Due to Health and Safety regulations plus the potential hygiene issues associated with the inspection and handling of Footwear and Horse Clothing, we are unable to handle and inspect any items returned to us unless they are clean and dry (Health and Safety Act 1974).



Returns Address

If you wish to return an item please complete the returns note on your invoice, include it in your parcel and post it to:

Zebras in Disguise

Safestore Self Storage

Middle Engine Lane Retail Park

Wallsend

NE28 9NT